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Head of Publisher Services


Head of Publisher Services

Salary: Competitive

Location: Canary Wharf, London

Submitted on: 16/02/2018

Reports to: Client Services Director

Direct Reports: Group Circulation Managers

About Marketforce

As one of the UK’s leading magazine distributors, Marketforce work closely with some of the UK’s leading Publishers on sales strategy, advise on the best approaches to the distribution of their brands and develop the most striking consumer promotions on the UK newsstand.

About Publisher Services

Publishing Services provide high quality circulation sales and marketing solutions to over 70 independent publisher clients. We represent a wide range of leading magazine publishers, brands, and sectors - including Aceville, DC Thomson, De Agostini, Future, HELLO!, Monocle, Net-A-Porter, Panini, The Economist and Private Eye. We are a dynamic and fast growing division, highly focused on servicing our publishers’ needs.

Overview of role

You will be responsible for leading our client facing teams to develop and deliver the jointly agreed objectives of our publisher clients and ultimately their financial contribution. You will support the Client Services Director and your team to deliver best in class service to our publisher clients, taking a lead role in retaining clients and contributing to the development of new business.

Key responsibilities:

  • Develop strong, productive relationships with senior stakeholders at our publisher clients
  • Deliver ‘best in class’ service to publisher clients, ensure a dynamic understanding of publisher expectations, strategy and core objectives
  • Support the Client Services Director with the renewal process, take lead on service delivery and support the negotiation process
  • Lead and develop the Publisher Services team
  • Work collaboratively with internal colleagues, external stakeholders and suppliers ensuring maximum service levels to publisher clients
  • Maximise financial contribution to Marketforce, in line with agreed targets
  • Support our new business effort, the development of new services and revenue streams

About you

Ideally with a background in publishing, circulation or distribution you will have the following skills, experience and attributes:

  • Extensive experience of effectively managing multiple high value client relationships at a strategic level
  • A proven track record of successfully leading client services teams
  • A client led approach to strategic account management
  • Ability to develop effective networks and positively influence multiple stakeholders
  • Demonstrable experience of driving a positive performance driven culture centred on development of people
  • A problem solver, ability to efficiently and effectively manage resolution of issues at all levels
  • Experience of retaining existing strategic accounts
  • Experience of contributing to new business pitches and developing service offer

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Please apply on the Time Inc UK careers site.

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