VIDEO
How can publishers use AI to improve customer experience?
In this Q&A, Paul Hatch, group customer director at Air Business, answers James Evelegh's questions about how publishers can use AI to improve their customer services.
Artificial intelligence
News
Naviga introduces AI-powered editorial tools to support journalists and newsrooms worldwide
Global collaboration and newsroom expertise drive next-generation automation for the media industry.
COLUMN
12 top tips from 12 AI experts
James Evelegh picks out twelve of the many tips on offer at InPublishing’s ‘AI Special – Q&A’ webinar…
News
TIME launches TIME AI Agent
TIME has announced the launch of TIME AI Agent on Time.com.
News
Elsevier unveils global survey results
Elsevier’s global survey of 3,000 researchers reveals less than half have time to do research but see AI as transformative if given right tools.
COLUMN
How publishers can use AI to improve customer services
Customer services is an obvious candidate for an AI overhaul, not all of it, but some of it.
News
Viner: Government must employ ‘healthy, human scepticism’ about promise of AI-driven growth
Katharine Viner says the government must employ some “healthy, human scepticism” about the promise of AI-driven growth at the expense of the creative industries and instead place confidence in the ongoing role of journalism in the democratic process.
COLUMN
AI – twelve top tips
James Evelegh shares some of the top tips from the expert contributors to InPublishing’s latest AI special.
News
The Observer partners with Particle News
The Observer has announced it has become the first UK partner for AI-powered news platform Particle News.
AI SPECIAL
AI Special
Welcome to our third AI special! This time, leading suppliers and publishers answer the all-important question, ‘how?’.
AI SPECIAL
How AI can be used to deliver a better user experience
Publishers that embrace AI have the opportunity to deliver personal, helpful, and truly modern experiences. Markus Karlsson, CEO and founder of Affino, explains how it can be done.
AI SPECIAL
How we’re using AI at Reach
Reach is using AI extensively across the business and sees considerable opportunities to grow usage further over the next 12 months, says Terry Hornsby, chief product and technology officer.
AI SPECIAL
How AI can be used to unlock the value of your digital archives
Publisher archives have huge commercial potential. Hutch Hicken, chief technology officer at BlueToad, explains how publishers can go about realising it.
AI SPECIAL
How AI can be used to make content more discoverable
AI can help improve the discoverability of content to gain competitive advantage. Brian Alford, founder and CEO of Bright Sites, explains how.
AI SPECIAL
How we’re using AI at Which?
Which? is using AI as a tool to enhance efficiency, creativity and insight; to assist not to replace its expert and knowledgeable teams, says Jenni Allen, director of content.
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