Subscriber Retention Special
Customer service
Every conversation, email, or live chat session should feel, authentic, personal and solution-oriented, says Claire Ruzicka, head of customer experience at Air Business Subscriptions.
Audience/circulation
Subscriber Retention Special
Our subs retention strategy: New Scientist
A subscriber’s first 30 days are important to build habit but so is every day after, says Emma Robinson, head of customer experience.
Subscriber Retention Special
Our subs retention strategy: William Reed
It’s important not to lose subscribers and hard-fought revenue through involuntary churn, says Tracy Larner, subscriptions director.
Subscriber Retention Special
Renewal pricing
What determines pricing power is not only the category of need, says Andy Burden, founder of Substribe, it’s the stakes.
News
Cafeyn Group acquires Readly’s non-Nordic operations
Cafeyn Group has announced the acquisition of Readly’s non-Nordic operations and strengthens its position as a European leader in trusted information and entertainment.
News
Jewish Currents partners with Exact Editions for institutional sales
Jewish Currents has partnered with Exact Editions to offer institutional subscriptions.
News
eMagazines acquires eType Services
eMagazines has announced the acquisition of eType Services, one of the largest digital edition providers for community newspapers in the US.
News
Cambridge Scholars Publishing titles now available on Taylor & Francis eBooks platform
Expanded international reach for over 11,000 Cambridge Scholars eBooks through new distribution partnership.
News
Independent survey shows hyperlocal newspapers bucking trend across East Sussex
Regional Media Group Ltd has revealed the results of an independent survey of 600 residents across Eastbourne, Hailsham and Bexhill, East Sussex.
COLUMN
Purple, lilac or mauve?
What colour is likely to elicit the best response? Such were the things we concerned ourselves with thirty years ago.
News
dmg media launches Stack
dmg media has announced a new B2B subscription bundle for partners.
News
Poool to be acquired by Darwin CX
Poool has signed a definitive agreement to be acquired by Darwin CX.
News
London Review of Books selects CDS Global
London Review of Books has selected CDS Global as its subscription management partner.
News
SoE comments on calls to ban under-16s from social media
Parents cannot regulate trillion-dollar platforms from the kitchen table, says SoE chief.
FEATURE
Effective engagement strategies in a changing media landscape
In a world of content saturation, zero-click searches and time poverty, it is those publishers who can cut through and establish deep relationships who will prevail. Sarah Ebner outlines the strategies publishers can use to achieve real engagement.
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