ESco

ESco has been providing quality services to professional publishers for forty years, with integrity at the heart of everything we do. We know how to successfully manage your subscriptions, drive value from your data and bring your marketing ideas to life. At ESco, we’re all about people and relationships. If you work with ESco, you will be in partnership with us and if you are successful, we are successful. We love what we do, and it shows.

Subscription / Membership Management

ESco proudly boasts a vibrant and experienced customer service team and a first-class client services team dedicated to nurturing your customers. We offer strong financial controls, analytics and reporting, award-winning web-platforms and renewals services, creative and progressive solutions, controlled circulation management, direct mail fulfilment, warehousing and mail order… Need more? Just ask us to work our magic.

Customer Data Platform and Single Customer View

Unlock the potential of your audience. Our team of experts fully integrate data from all your different sources and provide you with a 360-degree view of your customers and their interactions, allowing you to gain a complete understanding of their characteristics and behaviour. Our intuitive and powerful web-based interface gives you the control to segment and analyse your data so that you can make informed decisions to grow your business. All the information you could possibly need – and the power to use it.

Corporate & Academic Subscriptions

We have developed a bespoke managed service to enable our clients to sell corporate packages, covering multiple users buying multiple subscriptions from multiple locations – all as part of the same order. We work alongside our clients to continually evolve this complex service and can expertly tailor the solution to suit any sales process, content and integration.

Renewals

Industry research indicates that the cost of retaining subscribers can be anything from 10-20% of the cost of acquisition. For over two decades, we have continued to develop a high-quality, specialist subscription renewals processing service and as such, ESco remain acknowledged experts in this field. All with one main goal in mind – to retain those customers you worked so hard to acquire.

eCommerce Platform

Through constant investment – both time and money, ESco has developed a mature platform which is continuously evolving and being improved. The result of this investment is easy user journeys, upselling and cross-selling opportunities, and a suite of API integrations to facilitate access and entitlement across platforms. With a focus on delivering what publishers need now, whilst remaining adaptable to the ever-changing future – we can tailor a site to meet your requirements, whatever they might be.