ESco announced last month that it has introduced a new telephony platform across the business.
The new cloud-based system provides enhanced call handling capabilities, greater flexibility for teams and an improved experience for customers contacting us by phone, says ESco.
For its customer service team, ESco says the platform offers a range of additional features designed to support faster and more effective customer interactions, including improvements on call management, conferencing and transfer functionalities. The new technology helps ensure that teams can remain connected and responsive, whether working from the office or remotely.
Investing in reliable, scalable communications technology is an important part of how we continue to support our clients and their customers, ESco continued. By strengthening internal systems, the company says it is creating a more efficient environment for its teams and helping to ensure enquiries are handled quickly and effectively.
ESco says the rollout forms part of its wider programme of continuous improvement, with a focus on enhancing operational efficiency and delivering the high standards of service clients expect.
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