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Humans & machines

How should publisher balance and harness the very different strengths of humans and machines?

By James Evelegh

Humans & machines
Speaking on the Big Picture stage at the PPA Festival (L-R): Katie Vanneck-Smith, Abi Watson, Alan Loader, Ruth Berry and Sean Cornwell.

The opening session of the day at the recent PPA Festival was entitled: Humans & machines: the everywhere equation.

The panel was chaired by Hearst UK CEO Katie Vanneck-Smith and included

Abi Watson (Enders Analysis), Alan Loader (The Channel Company), Ruth Berry (ITV Studios) and Sean Cornwell (Immediate).

The discussions centred around a research report by Enders Analysis, commissioned by the PPA.

Here are some of my takeaways from the session…

Publishers need to:

  • Build direct relationships with consumers. A good idea at any time, but with search down a third year on year, more essential than ever.
  • Focus on what they’re good at! Publishers need to ask the question, “what inherently is the value we provide to our audience?”
  • Create something which is hard to replicate. The power to convene audiences is one such thing.
  • Experiment, but with guardrails.
  • Adopt a hub and spoke content format, building outwards from a central hub.
  • Expect everyone’s role within their organisation to change over the next 3-5 years, and to upskill accordingly.
  • Use humans to create IP and machines to speed up and improve delivery.
  • Ask, how do we incorporate AI into everything we do, every day, so as to augment what we do?

The good news is that a lot of that would have been considered best practice before the AI age; the less good news is that the AI age has added extra pressure to get it done PDQ.


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