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New Customer Experience Director for Air Business Subscriptions

Air Business has announced that Paul Hatch has joined the group as Customer Experience Director for Air Business Subscriptions.

New Customer Experience Director for Air Business Subscriptions
Paul Hatch: “I know Air Business well and am excited to join at a time when the ambition here has never been higher.”

Paul comes with extensive experience in subscriptions management, fulfilment, marketing and customer experience gained working in both the outsource and media sectors. Most recently, Paul worked for TI Media and helped manage the transition following the acquisition by Future plc.

“Air Business has a desire to continue to build a world-class and world-leading business, both technically and customer experience-wise, and Paul is certainly the man to help with this ongoing ambition”, said Adam Sherman, CEO of the Air Business Group.

Paul added, “I know Air Business well and am excited to join at a time when the ambition here has never been higher. I believe that my client-side experience and change-management skills will complement the existing team at Air Business Subscriptions and ensure our delivery aligns with our ambition.”

Paul will report to Duncan Taylor, Joint Managing Director of Air Business Subscriptions, and be based at its Haywards Heath office.

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