Adam Sherman, Air Business group chief executive officer, said: “Air Business is absolutely committed to providing the highest level of customer service, technology and infrastructure to our clients. I am pleased to announce several appointments that build on our existing strengths in these areas.”
Paul Hatch, who joined Air Business in 2021 with a brief to build world-class customer experience at Air Business Subscriptions, will take on a newly created role of group customer director, responsible for ensuring seamless customer experience across the whole Air Business Group. Paul has extensive experience in subscriptions management, marketing and customer experience gained working both client-side, notably at TI Media, and within service providers, says the company.
Paul will be supported by Kevin Lamb, they added, who moves into a new role as head of client relations. Kevin has been with Air Business since January 2016, having spent over 25 years in a variety of production, subscription and postal distribution roles at TI Media. As a regular member of different PPA industry groups over the years, Kevin brings extensive knowledge and representation of the UK publishing and postal markets.
Adam Sherman added: “Paul's fantastic experience, both client-side and as a supplier, strengthens our ability to continue enhancing our customer experience offering, reinforcing its reputation as one of the best in the industry. Kevin’s experience and depth of knowledge of the publishing sector is an invaluable resource for the wider business, one that I know many of our clients value immensely.”
In other appointments, the company continued, Andy Haylar has joined Air Business as group IT director, whilst Lenka Booker has taken on a new role as strategy and transformation director.
Andy, who specialises in creating technical customer solutions, commented: "I have been tasked with providing the IT infrastructure to take the company to the next level through innovation and adaptation.” Andy has over 20 years of experience in technology leadership roles in a variety of industries, from postal, logistics and parcels to security and engineering. His priorities will include maintaining the highest standards for cyber security and GDPR, in addition to payment card processing, for which Air Business holds the PCI-DSS Level 1 compliance rating.
Lenka is now responsible for driving strategic growth for the business through acquisitions, whilst developing new products and services in response to the evolution of the market and the requirements of clients. Lenka said: “Our focus on digital transformation will enable our teams to deliver world-class customer experience and provide clients with invaluable insights through real-time business intelligence.”Keep up-to-date with publishing news: sign up here for InPubWeekly, our free weekly e-newsletter.
You can find out more about Air Business in our Publishing Services Directory.