Combining SaaSquatch’s technology with impact.com’s platform empowers brands to build authentic and valuable partnerships with their customers while providing them the ability to manage all their partnerships from one platform, says impact.com.
The acquisition marks the company’s fifth in three years, including Activate in 2020, Affluent and Trackonomics in 2021, and Pressboard in 2022.
According to impact.com, SaaSquatch’s customer referral technology helps brands build authentic trust with new audiences through their customer base – turning loyal customers into trusted advocates. This comes at a time when today’s consumer is more conscious of where they spend and how much, and they are doing more research ahead of time to make well-informed decisions. In the past, an ad may have caught a consumer’s eye, but now over 90% of people are sourcing online reviews before making a purchase. And a reported 88% of people find recommendations from family and friends more valuable than other channels.
Impact.com says that adding SaaSquatch to its current offering is a natural extension of the company’s partnership management platform, allowing brands to leverage the power of their customers’ influence through a single platform for managing all partnership types.
“The modern consumer is investing more time researching before they buy, which means they’re naturally more inclined to share their excitement about a great product or service they’re confident in with their friends,” said David A. Yovanno, CEO at impact.com. “The future of partnerships relies on authenticity as the new currency with consumers as they continue to seek out reviews and recommendations from those they trust. The addition of SaaSquatch’s leading customer referral software further positions impact.com as an industry leader helping businesses manage all types of partnerships in one, unified platform.”
SaaSquatch empowers brands, continues impact.com, to activate customer advocates and unlock the power of the referral channel by automating workflows and increasing marketing efficiency — leading to growth acceleration. With the flexibility to handle the most advanced customer referral programmes, SaaSquatch provides clients the ability to reward advocates for any behaviour they choose - from completing a form to online engagement, making a purchase, and everything in between.
“SaaSquatch was founded in 2013 with a singular purpose – to help companies grow through the power of people. With impact.com, we have aligned with a global, purpose-driven company that shares our vision and mission for the future of people-led growth,” said Will Fraser, CEO at SaaSquatch. “Through the combined might of impact.com and SaaSquatch, our customers will be equipped with a whole new catalogue of tools to help them scale and achieve record growth through the power of partnerships.”
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